I was responsible for providing technical assistance and support to ZINARA staff for network, hardware, and software issues. Duties included installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware used, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.